Shipping Policy

 

Standard Shipping 

Most standard shipments are sent through post service. 

US Delivery Time = 1-3 business days processing time + 7-30 business days to arrive from shipment.

EU Delivery Time = 1-3 business days processing time + 7-25 business days to arrive from shipment.

International Delivery Time = 1-3 business days processing time + 25-45 business days to arrive from shipment.

So the Packages usually reach their destination in 4 weeks but occasionally take longer. Orders placed after 10 am Pacific Time may require +1 day to process. For example, orders placed after 10 am on a Friday may not be processed and shipped until the following Monday.

 

Expedited Shipping

Most expedited shipments are sent through DHL, EMS, UPS or Fedex

Packages usually reach their destination in 8-15 business days but occasionally take longer. Orders placed after 10 am Pacific Time may require +1 day to process. For example, orders placed after 10 am on a Friday may not be processed and shipped until the following Monday. 

 

Incorrect Addresses and Undeliverable Packages:
Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional USD$15 charge if a re-shipment is needed.

Orders that have been deemed undeliverable by the courier and have been returned to us are subject to a charge of 30% order value as a restocking fee. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.

 

Customs and Import Duty

There are some countries need to clear customs according to the local laws. Our website prices do not include prepaid destination tax or VAT (if any), If unfortunately, your order needs to clear customs tax and make a payment again, please work with your local forwarder for the custom clearance needed. If there is any assistance or documents needed from our side, we will do our best to cooperate, please do not worry about it.

• Can I change my shipping address after placing an order?
  • Shipping address cannot be revised after the order has been placed successfully. However, before your order is shipped, we will try our best to help you to change your shipping address. So please make sure that your shipping address is right and if you have any question, please feel free to contact us first, we will be very glad to help you solve the matter.
• How can I track my order?

After your order is shipped, a tracking number will appear. You can track your order on delivery tracking website(www.17track.net) with the tracking number provided. You can send email to support@cklkvm.com, we will help you track it.

• Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact us for more information.