Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we gladly accept returns within 30 days of purchase. Please read the following guidelines to ensure a smooth return process:

 

1. Eligibility:

   - Items must be unused, undamaged, and in the same condition as received.

   - Returns must be initiated within 30 days of the purchase date.

   - Personalized or customized items are not eligible for return unless they arrive damaged or defective.

 

2. Return Process:

   - Contact our customer service team to initiate the return process. You can reach us via support@cklkvm.com.

   - Provide your order number and details of the item(s) you wish to return.

   - Our team will provide you with a return authorization and instructions on how to proceed.

 

3. Packaging and Shipping:

   - Please package the item securely to prevent damage during transit.

   - Include all original packaging, tags, and accessories.

   - You are responsible for the return shipping costs unless the item is defective or damaged upon arrival.

 

4. Refund or Exchange:

   - Upon receiving and inspecting the returned item(s), we will process your refund within 7 days.

   - Refunds will be issued to the original payment method.

   - If you prefer an exchange, please let us know, and we will assist you with the process.

 

5. Exceptions:

   - We reserve the right to refuse returns that do not meet the above criteria.

   - Clearance or final sale items are not eligible for return unless defective.

 

6. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact us immediately for assistance.

   - We may require photographic evidence of the damage to facilitate the return process.

 

7. Contact Us:

   - If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.